Website: https://www.phantommotorcompany.co.uk
Phone: 01942 502288
Address: Unit 2-3 Coupland Road, Wigan, Lancashire, WN2 4GS
Email: [email protected]
About company:
Specialists in high specification, prestige and performance vehicles Phantom Motor Company has been established for over 12 years and in that time we have successfully expanded into one of the UK’s leading performance and prestige dealers. We pride ourselves on our exceptional customer service and stock a wide selection of vehicles from the biggest and most respected marques in the world. We stock over 200 bespoke vehicles all under one roof and all our vehicles undergo a thorough pre-delivery inspection prior to being offered for sale, so you have peace of mind when choosing your new purchase. We also offer a wide range of competitive finance packages to suit your individual needs. Here at Phantom we really try to go the extra mile for our customers and because of that we offer nationwide delivery on all of our vehicles.
Do not buy from this garage!!!!!! Read other reviews as well, i wish i had. car had multiple faults after purchase. Been back to the garage 5 times and still issue with suspension and they lost my locking wheel nut. Now the director and service manager are ignoring my emails and messages. When i received the car the lettering was not level, oil level was low, wheels needed balancing, service book not filled in correctly, key thob did not work and they didnt tell me a problem with log book until i had paid. I had to re-order and claim the money back. There were lot more issues but not enough room to type on here. Now i am having to get repairs out of own pocket and chase though trading standards. Very poorly run company with incompetence at all levels. This has been going on since may. update 19/9/2018: finally got a reply from the director after i put this review up, asking to remove the reviews. He told me that he would try and repair my car but only if i take it to his garage, which is an hour drive, and would not give me a courtesy car or time frame for repair, leaving me no way to get home or return to collect unless i paid for a taxi. I stated that the car had been 5 times already and that it was obvious they could not fix. When i purchased the car i was told by the salesman that the warranty covered being able to take to local garage. This is not true. The director is now refusing to refund any repair out of his garage. In a email he even called me ‘silly’. I now feel that my only option is to get the repair done and ask trading standards to investigate. this has turned buying my dream car into an absolute nightmare.
I bought a performance model Audi from this place in late April, the sales guy was pleasant/helpful and not pushy which is always a bonus. The experiance from walking in the showroom to handing over the keys was pretty much faultless, can’t knock the guys for that. Days after taking the car home, and driving no less than 50 miles (bad weather and work commitments) i noticed a humming noise and a knocking noise. As i work across the road from an Audi dealer i got it booked in straight away, diagnosis was a shot wheel bearing at a replacement cost of £550. Rang Phantom and they did offer to fix the wheel bearing, but using non approved parts which i declined. I’m not buying a performance Audi to stick budget parts on it so i was out of pocket. The knocking noise still persisted after the wheel bearing was replaced, so it was rebooked in at Audi. Audi said a software update was applied for the fuel pressure and everything should be fine, as soon as i started the car after collecting the noise was still there. Car rebooked in at Audi as the knocking noise really doesnt sound healthy. The car has now been sat in an Audi dealers work shop for over a month, with the engine stripped down and finally i’ve been told that it requires a complete new engine at an eye watering cost. Not to mention after getting the car home the 2 front tyres had slices in the side wall, and when i took it to get 2 replacements the day after purshase the rears were also down to the cords and illegal. Nearly £600 for tyres a day after purchase. Was told there was a spare key until after the paperwork was signed, then told it came with just one, but when checking on the cars computer there was 2 programmed so again down another £300 getting the spare deactivated and new key cut. In summary im set to be down by around £10k by the time the engine is replaced, just to make it driveable. As with all used car dealers, once it’s sold they would’nt care less so it’s pointless trying to get any kind of reimbursement back towards a car that shouldnt have left a showroom in the condition it did. Try to take the review down and sales reciept will be sent to review centre to validate this purchase.
I always think twice before leaving a negative review, but in this case I do feel it is warranted. If you do buy from this company get the additional warranty they try to sell you, its worth its weight in gold. I bought a Mercedes Coupe from The Phantom Motor Company on 24.11.2021. Issues straight away which were reported. Then more issues which were reported on 24.12.2021 via email. I received a reply from them on 05.01.2022: “You are covered with a 12 month warranty, so if you ring law data, and give them your registration number, they will direct you to the nearest garage to where you live to get a quote for any work. Once you have a quote, email us, and id the quote sounds reasonable, will will tell them to Carr on with the work, and we will pay the invoice” Reported 26.11.2021: *Car would not lock (Now resolved, needed a new remote battery) *Driver’s side air bag warning light is on – now resolved *Only 1 key fob was supplied – now resolved *Front & rear parking sensors not working Reported 22.12.2021: *Drivers side front suspension has a loud squeak when driving and this is slowly getting louder. *Stop/Start of the engine (so when stationary) does not work *Only 3-wheel nuts on the rear passenger side wheel (one is missing) *Brakes judder slightly when braking. I was informed that the brake pads had been replaced on the MOT Additional issues: *Passenger side electric seat stopped working along with the heater *Reversing camera stopped working I run a few companies and spend a lot of time on the road, so I have found it hard to be able to schedule in for the car to be inspected and be off the road for the day so in my own error I held off getting the car checked out. The vehicle got to the point where I knew I had to get it sorted so I finally booked it into a Mercedes specialist who spent a full day going through the various issues (and I was charged £150 for the privilege by the garage). There were 9 pages of fault codes, they informed me the car had been accident damaged and that the suspension “squeak” was actually a damaged wishbone and the brake pad issue was actually warped discs. Once I had the report back I contacted Phantom to get the car repaired. I emailed them and was told to bring it in and they would make all of the repairs that I had emailed them (I had sent the PDF’s of the issues and fault codes the garage had given me). I have just collected my car today (15.07.2022) and Phantom refused to repair the wishbone or the warped disks because I have been using the car for the last 6 months. This was refused by a company director. It does not matter that I reported it within a month of the purchase – they are saying this is fair use. I raised the issue with the chap giving me the keys back and showed the emails etc but was told it had been refused by the director. I told him I appreciated it wasn’t his fault and I wasn’t going to waste either of our time arguing about it. They did repair everything via a 3rd party warranty that I PAID FOR, no doubt making some money out of the repairs. I am not expecting a single thing from Phantom, just giving a truthful review of my situation. In addition to the long list of vehicle issues, the actual customer service has also been very poor, with zero communication throughout the time the car was being repaired. Even reporting the issues I had to get my assistant to ring over and over as no-one responds to emails or answer machine messages. Even when I first bought the car, they told me to come in on a Wednesday and it wasn’t ready for me and still needed to be MOT’d, so just an hour and half drive wasted in rush hour traffic. Whilst they were repairing my Merc I was given a courtesy car (for the 2 weeks and 2 days they had my vehicle), a Passatt, which had wheel/steering wobble on the motorway, poor brakes, heaviest steering imaginable, no working air conditioning, no working reversing sensors, stank of cannabis smoke and was generally an awful car to drive. I did want to post the email that was sent to them but there is a restriction on characters which is a shame. I know this is a large company and errors do happen, but the fact that the director (who had reviewed my email) chose not to fix an issue that was clearly their fault when it had been sold to me speaks volumes about how their business must operate from top to bottom.