Website: https://www.stoneacre.co.uk
Phone: 01405 744000
Address: Omega Boulevard, Capitol Park, Thorne DN8 5TX
About company:
Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest growing and most successful car dealer groups. We are proud that profits are retained in the business to allow for expansion and refurbishment of our premises to ensure that we have the latest technology and are able to adapt to our customers ever changing needs. This philosophy engages our teams which allows us to promote our company value of “careers for life” We operate from 64 locations across England and Wales and have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars and commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2700 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make. Stoneacre Motor Group has had its own Ofsted regulated school since 2015 offering apprenticeships across all sectors and continuous professional development for all employees. Stoneacre Academy had its first full Ofsted inspection in July 2021 and Graded ‘Outstanding’ in every category.
Took out a 5 year Life Line Guarantee when we purchase our 3 year old Juke, the sale person said never said we had to take it back to stoneacre for a service and MOT to keep the guarantee going. These prices are astronomical but went along with it then the car has developed an oil leak, so it went in for the service and MOT and they was asked to repair the oil leak. The garage at Grimsby checked for an oil leak but said it was coming from the Timing Chain cover and this is NOT covered under the warranty and charged us £99 for checking it out. They then said but it could be a pipe or something else, bring it back in a couple of month and we’ll check it again. DO NOT take out the cover it is not worth the paper it is written on
We were most impressed with the Ordering and Handover process with Stoneacre Derby MG ! He was lovely to deal with throughout the process and refreshingly open and honest regarding the saga that is the Chip Shortage when nobody had a clue when cars would be delivered until just before they arrived!! Great guy … I’d recommend him and the car he supplied … the MG HS Exclusive Phev is great to look at fab to sit in and smooth over the bumps and feels really special when you sit in it and drive it ! Really impressed ! So is The Wife and she’s really hard to please !!!
Friendly and polite staff but the quality of work by the service department is very poor. They damaged 4 new alloys when changing the tyres on my car and my friend’s car. They replaced my alloys with those of a newly delivered car to them, 5 months later! I feel sorry for the person that is driving on my damaged alloys. I won’t go there again for the change of a tyre. I had no internet connection using the car modem and they said they needed the “email” for it!? I ended up looking it up online and resolved it myself eventually. The service plan doesn’t cover much. Change of brake fluid is meant to be part of the service but my service plan SOLD TO ME BY THEM does not cover it. They charge £70 for brake fluid change and Kwik Fit charges £35! Brake fluid is the same in all cars.