Website: https://www.availablecar.com
Phone: 0800 804 6568
Address:
Station Road
Castle Donington
DE74 2NL
About company:
A family business of over 20 years
At AvailableCar, we are a family owned and operated business established for 20 years. Our family values are at the heart of our business, and since opening our first Store in 2002 in Castle Donington, our family business has grown to become one of England’s largest and most successful used car retailers.
Our unique approach, offering our Customers a hassle-free and relaxing but friendly and helpful car buying experience, and our wonderful Staff, have earned us our incredible reputation for outstanding customer service, and over 250,000 satisfied Customers to date.
Having received 2 emails confirming my appointment in Leeds to test drive a particular car the following day and then a phonecall just before I set off confirming I was still coming I drove to,Leeds in thick fog 33 miles from my home. I arrived and found the salesman who had rung me, he said he had to complete all the details of my car to do a valuation despite my saying I did not want to part exchange. Eventually he went away to get he keys of the car I was due to test drive, he came back after 5 minutes telling me that the car had been sold 20 minutes ago. I was furious and as he offered me no suggestion or alternative I suggested I test drive a similar car. He looked on their data base and we found another car, yet again he came back and told that this car had also been sold, I questioned how this could possibly be true??? I asked if icould at least view one of these cars. I said I’d seen one, he sounded surprised so I took him to it and sat I it etc. He was totally disinterested in helping me and suggested I just have a look round at all the cars on my own which I found very dismissive. I did so, collected my keys from him he offered me no apology for my completely wasted journey – 66 miles round trip!! I went to lookers Ford in Harrogate after this and test drove a Fiesta. The treatment was completely different and the salesman was polite and listened to me and gave me excellent advice. I shall never consider Available Car again and hope people read this review before wasting their precious time. !!!!
Having paid over 11k for a 65 plate peugeot 2008 my sense that this company isn’t big on customer service started on collection, waiting over 45 mins before being seen and rushed out. Things got a lot worse once a problem was identified with the gear box in the car. No help, no responsibility accepted and overall ‘just how the car is’ and there’s nothing we can do. Not prepared to take it back. Attitude pretty poor. Definitely would not purchase from them again.
About a month ago we went to the showroom at Morley Went to see a car which was online , but was told in was not in store but was at castle donnington branch, we were told we could put a reserve of £200 pounds to hold the car which we did , they stated they would be in touch!!! My husband phoned a few times no one knew when it would come to the Morley branch , promised that the Manager would phone back , No Calls from him!!! Last week my husband phoned again and was told the car was in and was told to bring log book etc and yesterday went in to see the car only to be told it wasn’t there!!! Apparently the car is a mobility car , still with the owner and leasing till December and it in London??? Such Bad communication, no seems to know what there doing !!!!
Bought a BMW Series 1 2013 around 20 months ago. Some months ago a warning came up about the front drive system. After the regular service they found out that the transfer case is faulty! It looks like someone changed just the oil in the transfer case to get over that fault for a while. So now i can pay £3500 extra on a new transfer case! Well played Avaiable Car could done it better! This should be a warning for everyone. Be careful with this company!