Website: https://www.walton-motors.co.uk
Phone: 01483 272486
Address: The Lodge, Mansfield Park, Guildford Road, Cranleigh, Surrey, GU6 8PT
Email: [email protected]
About company:
We specialise in selling used 4×4 vehicles. We are a family run business with four generations having run Walton Motors since 1955.
Our original site in Walton on Thames (hence the name) was opened in 1955 and we moved to Cranleigh 10 years ago.
For peace of mind when purchasing a used 4×4 vehicle from Walton Motors, all our vehicles prior to collection are serviced, fully MoT’d by an independent garage and we ourselves carry out a 20 point check on all our vehicles. Also all vehicles are fully valeted, AA & RAC inspections are fully welcome and any essential repairs that may be found are rectified free of charge by ourselves prior to collection.
I’ve wanted a Land Rover Discovery 2 for ages and searched on Auto Trader. Walton Motors, although an hour and a quarter drive from us, appealed to me because they seemed to specialise in Land Rovers and were a family-run business. They were friendly, obliging and I got a deal I was really happy with, trading in my Freelander and getting an honest price on a decent Discovery 2. We’d done our homework and were aware of common problems on Discos and when ours developed a minor problem after purchase, Walton Motors couldn’t have done enough to rectify it. In the short time they had it to fix the problem, they even washed and valeted it, which was really appreciated! They even went beyond the call of duty to help us source the fixings for a dog guard we’d bought on ebay that was missing 2 small parts. Now that’s what I call customer service. They are totally honest, have their vehicles MOTed by a third party and don’t try to hide anything. They’re happy to show all the paperwork associated with each vehicle, warts and all. Even though it will be quite a few years before I replace my Disco, I will return to Walton Motors and I would recommend anyone looking for a 4×4, especially Land Rovers, to go to Walton Motors. They know their stuff.
I called to enquire about the hand car wash they advertise and was informed that it was £14 for inside and out or £7 for outside only and that they are open until 17.30. I thought this to be a reasonable price so decided it would be worth the 7 mile trip from my home. I arrived at 17.15, they were washing just 1 vehicle in front of me, but as I approached I was waved away saying we are closed, I asked why, the chap said we have had a busy day! I explained that I had called, he said I am not the boss! I explained again that I had called the company before deciding to drive over and was told it was open until 17.30 and it was only now 17.15, again was told they had had a busy day, I was very annoyed and asked if he could speak to the boss, he did speak and again was told we can’t wash your car. DO NOT USE!!
Bought Defender 90 in July this year and received 24 months warranty, clucth went Thursday 4/11/16 / took it to local garage who needed information on contacting Walton Motors. They tried All day Thursday, Friday, Saturday and Monday left messages on answer machine and still no further forward. Started proceedings now with Trading Standards and Small Claims Court today. Ex Cole Miner and have worked hard from money I had saved and one way or other I will see my day with them. Keep well away you have been warned.