Website: https://www.wilsons.co.uk
Phone: 01372 736 000
Address: Nonsuch Business Park, Kiln Lane, Epsom, United Kingdom, KT17 1DH
About company:
We are the largest family run new and used car supermarket covering Surrey, London and the South of England that has been selling cars for over 110 years offering our customers extensive choice, unbeatable value and a service they can trust in one location. We’re proud to represent elevent new car brands — Abarth, Alfa Romeo, Dacia, Fiat, Hyundai, Jeep, MG, Nissan, Nismo, Peugeot, and Renault — as well as stocking over 1,000 nearly new and used cars on site that you can browse online today. We are always open to taking on new talent and are proud to offer jobs in Epsom to local residents. Interested in joining our team? Have a look at our careers page here So, how did it all begin? In 1904, Wilsons opened as one of the first driving schools in the UK. Florence Wilson and Howard Wilson saw an opportunity when a friend was fascinated by the new ‘»horseless carriage» he was driving, and they began offering driving lessons and later on started to sell cars. Florence Wilson was one of the first female driving instructors in the country. In the 1920’s, during the First World War, the Wilsons taught Australians and New Zealenders to drive army trucks in London in an effort to beat the enemy! By 1930s, the second world war had ended and the number of car owners was increasing. Wilsons expanded and move on to a bigger site in Epsom In 1946, Wilsons became the dealership with the largest self-drive car fleet in the UK. Most of the Wilsons children were taught to drive from as young as 5! In the 1950’s, Tony Wilson even taught CHILDREN to drive at school as part of a road safety campaign! In 1953, Wilsons became a franchise dealer for Renault, and are the oldest Renault dealership still in business. In 1958, Wilsons started the FIRST global motorhome sales centre and through the 1960s and 1970s, Wilsons was the largest global motorhome dealership, trading as Wilsons Motor Caravan Centre. They were selling over 2,000 motorhomes a year! We even supplied motorhomes to celebrities like Steve Mcqueen! In 1981, Wilsons opened a stand alone Van Centre at 101 East Street in Epsom. In the 1990s, Wilsons became a franchise dealership for Nissan and Peugeot, and in the 2000s we added Fiat, Vauxhall and Citroen to the Wilsons family. In 2002, Van Sales purchased a larger site and moved to the London Road in North Cheam, where they remain today. Loads of Vans are family owned and run by the Wilsons and are committed to supply the best new and used vans on the market. In September 2003, there was a fire in the Renault Showroom which caused damage to the Sales and Service departments. However, not being the type to backdown to a challenge, as early as April 2004, just 7 months after the fire, Wilsons were back up and running and just over a year later Wilsons was back to full capacity. Despite such a traffic event, the business survived and continued to function in a show of strength and adversity. In 2015 Wilsons added Dacia to the growing list of franchises, and in 2016 added Abarth, growing the FCA franchises. In 2018, the business expanded again adding Nismo to the Nissan franchise. In February 2020, the main showroom was completely refurbished and Alfa Romeo, Jeep and Hyundai were added to the franchise family. In January 2021, Wilsons launched a new website, with a buy online option where customers can transact completely online, buying cars using cash or applying for finance completely online, and having it delivered to their homes when convenient for them, driving the business forward digitally. In July 2021, despite the challenges from Covid-19, Wilsons added MG to the franchises. Now, Wilsons have 11 New Car Franchises, over 1,000 used vehicles in stock, a stand alone Vans centre and are leading the switch to electric vehicles in Surrey. The business continues to go from strength to strength and is a market leader for car dealerships, who knows what the next few years will have in store! Choice, Value, Trust. Wilsons. Since 1904.
Bought a new Jeep car on motobility after 6 months took it for first service and the car came back with faults returned it and they tried to fix it but couldn’t said they needed it all day so booked it in for two weeks later with a courtesy car. At 5.50pm the day before they rang to say no courtesy available so we had to cancel. They promised a manager would call today but no call contacted them again manager not available and no new date to take car back So I’m left with a new car with no radio no sat nav and no phone connection plus a broken parcel shelf DO NOT BUY FROM THIS DEALERSHIP AFTER SERVICE AND CUSTOMER SERVICE DISGUSTING
Only went to Wilson’s as sadly Bollingmores had closed down. Initial Service in April which highlighted a slight leak from the drive shaft. Booked in for repair in July. I dropped off on the Tuesday and eventually returned to me on the Friday. However, with a fuel leak repair it took the garage 3 days to liaise with Citroen extended warranty who refused to do the oil leak as it had not failed in their eyes. But a completely different repair was completed that it had not gone in for and i had no previous concerns around petrol consumption. Would question the garages honesty and integrity along with extremely poor customer service. If the car had not been under warranty i would have paid for it. I eventually received a call from the garage after 6 weeks, only because i kept chasing them up! But no apology and i felt they have not even bothered to look at my complaint and to be honest they were not interested. With regards the Citroen Warranty refusal, this will be going to the financial ombudsman. But an all round Citroen disappointment 🙁
We placed an order for a new Citroen van, part of the deal was to take our existing vehicle and scrap it. Our vehicle had the sign writing left on it, because it was being scrapped Wilson’s sold it onto another company, who they knew would either use it for spares or SELL It ON! (they have admitted this in emails) It was sold on – with OUR DETAILS STILL ON THE VEHICLE! The results are that we are now receiving phone calls & emails regarding this vehicle for parking illegally & fly tipping. Wilson’s are aware of this, but deny any responsibility for selling it on etc. part of one of their email responses reads: “Please accept our apologies for the inconvenience caused, we would have removed the sign-writing had we have known it wasn’t going to be scrapped straight away. Unfortunately, once we have passed ownership to the Motor Trader, it is up to them how they dispose of the vehicle. The vehicle has been transferred legally and records show it has been taxed and MOT’d. If you have any further complaints, please give them my details and I can deal with it for you.” They really are an incompetent company, they don’t understand their responsibility and use the word ‘legally’ almost as a brush off A further email finishes with ” My recommendation to you is to call the Police and make your complaint so that they can provide the waste enforcement department with the correct details. If you get the contact details of the Police officer that you speak to, I can of course explain the situation if you prefer.” Our contract was with Wilson’s to scrap the vehicle, not to a third party involvement with Wilson’s that we knew nothing about. The person at Wilson’s who is dealing with our emails cannot see what is wrong regarding our complaint This is still unresolved and they are still not accepting any responsibility Advice to all – don’t touch them with a barge poll